Please fill out the form below and we will respond to your inquiry as soon as possible. Our office hours are 8:00 a.m. to 5:00 p.m. Monday - Friday (CST), excluding holidays.

Please read the following FAQ before submitting your inquiry. Most questions we receive are answered below - which could you save time from having to wait to hear back from us Thanks!

I just completed my order. How do I download my file?

After entering your payment information and clicking the Pay Now button, you will be taken to a Confirmation page with your order details that looks like this.

order confirmation page

You will notice that in the image above it says "Preparing your downloads". Once your download is ready, it will appear there. It can take a few minutes for your download to appear, depending on the size of the file.

Once your file is ready to download, it will look like this.

Keep in mind, in the example above we purchased the Mobile RV Repair Directory, so if you purchased a different product, the name of that particular product will display.

Now you can simply click the blue "Download Now" button to get your file. That's it!

But wait! You will also get a confirmation email with a link to "View Your Order". 

You can click that button to access your order confirmation page and download your file. Keep in mind, it can take a few minutes to an hour to receive this email.

You will also receive another email with the download link in it from us with the subject "Your downloads are ready". It looks like this.

Simply click the download link to access your file.

That's it! There are multiple opportunities to access your purchase to make it as easy as possible get your files. :)

IMPORTANT: There is a limit to how many times you can click the download link. If the link no longer works to download your product reach out to us using the form below.

I'm having technical issues downloading the file. Can you help?

  • Confirm the download location. This is the #1 reason for downloading issues. Oftentimes the file WILL download, but will do it discreetly to an unknown location. Then the user keeps trying to download the file until they've hit their download limit, not realizing it actually downloaded. Try checking the Downloads folder under My Computer or search the title of the file on your computer.
  • Try downloading the file with a different browser. Chrome, Microsoft Edge, and Firefox are popular options.
  • If you received a specific error code, try searching Google for that particular code for more information.
  • Check your internet connection: Lastly, make sure your internet connection is stable and fast enough to download the file.

The link won't let me download the file anymore. Can I get a new link?

For security reasons, we have a limit to how many times a product can be downloaded. Your best bet is to download the file and keep it in a safe place for future use. But, if you need to download the file again, please contact us.

Why is my download not working correctly on my Android Device?

The default PDF viewer on Android devices does not support all of the functionality of PDF files. Please download the "Adobe Acrobat Reader" app from the Google Play Store and open your file with that.

For example, the state links in our RV Dump Station Directory do not work with the default Android PDF viewer. It's a known issue with Android devices. Downloading the Adobe Acrobat Reader app and opening the file with that will fix the issue.

Can I get a refund for my purchase?

Due to the nature of our products, all sales are considered final and no refunds will be issued. Please read our refund policy for more information.

Still have a question? View more FAQs or fill out the form below.

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